Return & Refund Policy
1. Basic Provisions
All return and refund requests are processed in accordance with this policy and applicable local consumer protection regulations. All return or refund applications must be submitted within the valid time frame specified on our website. All returned items must be unused, unmodified, and kept in original packaging, maintaining the original delivery condition for eligibility.
2. Scenarios Qualified for Returns & Refunds
We accept return and refund requests under the following eligible circumstances:
- Items arrive defective, damaged, broken, or inconsistent with the website product description;
- Incorrect items shipped, missing accessories, or delivery mismatch issues caused by our store;
- Special cases officially approved by our customer support team.
3. Products Excluded from Return & Refund Service
The following conditions are not eligible for return or refund under normal circumstances:
- Items that have been worn, used, adjusted, modified, cleaned, or altered manually;
- Products damaged due to improper operation, personal misuse, or daily wear and tear;
- Items without original packaging, missing parts, or returned in incomplete condition;
- Products marked final sale or non-refundable at checkout;
- Personal oral cosmetic products that have been soaked, fitted, or tried on for hygiene reasons.
4. Steps to Submit a Return or Refund Request
Please follow the official procedure to apply for returns or refunds:
- Contact our customer service team and provide your order ID, detailed problem description, and relevant product photos;
- Wait for our team to review your application and issue an official approval notice;
- If required, send back the goods following the return instructions provided by our support staff;
- Our team will inspect the returned items thoroughly before processing any refund.
5. Refund Arrangement Rules
Once your return application is approved, the refund will be issued through your original payment method.
Refund arrival time depends on the processing speed of your payment platform or issuing bank.
Original shipping fees are only refundable if the return issue is caused by our store’s error, including wrong items, missing items, or defective products. Customer-initiated returns do not qualify for shipping fee refunds.
6. Solutions for Delayed or Unreceived Refunds
If you have not received your refund after a long processing period:
- Double-check your bank account or payment wallet transaction records;
- Contact your payment service provider to confirm the refund processing status;
- Reach out to our customer support team for further investigation and assistance.
7. Order Cancellation Terms
You may cancel any unshipped order for a full refund with no additional deductions. If your order has already been shipped and dispatched, cancellation requests will be treated as standard return applications and follow regular return policy rules.
8. Policy Revision Notice
We reserve the right to update and revise this Return & Refund Policy at any time without prior notice. All revised terms take effect immediately once published on our official website. Continued use of our store services constitutes acceptance of the updated policy.