Shipping Policy

Order Processing

All orders will be processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working business day. In cases of low inventory or system maintenance, shipment may be temporarily delayed. We will send an advance notification via email if this situation happens.

Shipping Methods & Estimated Delivery

Multiple shipping options are available and will be displayed at checkout.
  • Standard Shipping: Estimated 7–15 business days after dispatch.
  • Expedited Shipping: Estimated 3–7 business days after dispatch.
Delivery times are only estimates. Delays may occur due to remote delivery areas, extreme weather, customs clearance, or other unexpected logistics issues beyond our control.

Shipping Charges

Shipping cost will be automatically calculated at checkout based on product weight, package size and delivery address. We occasionally launch free shipping promotions, subject to the promotion rules shown on our site.

Original shipping fees are non-refundable, except for issues caused by our side, such as wrong items, missing goods or defective products.

Order Tracking

Once your parcel is shipped, a tracking number will be sent to your registered email address. You can check real-time delivery status on our website or the official courier platform.

Delivery Address Accuracy

You are responsible for submitting complete and accurate recipient information, including full name, phone number and delivery address. We are not liable for lost or returned packages caused by inaccurate, incomplete or invalid address information provided by you.

Failed Delivery & Returned Parcels

If delivery fails after multiple attempts because the recipient cannot be reached or the package is refused, the parcel will be returned to our warehouse. If you want re-delivery, you need to bear the round-trip shipping cost. If you apply for a refund, the corresponding shipping fee will be deducted from your refund.

Customs and Import Duties (International Orders)

For international shipments, all import duties, customs fees and local sales taxes shall be borne by the recipient, in accordance with the customs rules of the destination country. We will not cover these extra charges.

Damaged or Lost Shipments

Please inspect your package right after receiving it. If the goods are damaged, missing or lost during transit, please contact our customer support within 48 hours upon delivery. Kindly provide your order number together with photos of the outer package and damaged goods. After verification, we will arrange replacement or full/partial refund.

Policy Changes

We reserve the right to revise or update this shipping policy at any time without prior notice. Your continued use of our store services means you accept the updated shipping policy.